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Patient Relations
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The Patient Relations Department helps ensure that patients and their families have a positive experience at our medical center. Patient Relations representatives work closely with all departments and staff to achieve this goal.
If you or your family have a question, concern or complaint about your stay, we suggest that you first discuss it with your nurse or nurse manager. If the issue remains unresolved, then call on the Patient Relations staff to help reach a resolution. If you still don't have a satisfactory resolution, you may request a formal grievance review through Patient Relations. You can talk with a Patient Relations representative or file a complaint or grievance either during your stay or after your discharge.
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Contact Us
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Please call the appropriate phone number below so we may quickly respond to your needs.
Monday - Friday from 8:30 a.m. - 5:00 p.m.
Alta Bates / Herrick Campuses - Berkeley (510) 204-4689
Summit Campus - Oakland (510) 869-6139 - or - TTY (510) 204-1560
Weekends/Holidays:
Ask the Operator to page the "Nursing Supervisor"
Alta Bates/Herrick Campus Operator: (510) 204-4444
Summit Campus Operator: (510) 655-4000
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JCAHO
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At times, patients may wish to contact an outside agency instead of utilizing the hospital's grievance process. This is your right to do so. If your concerns cannot be resolved through the hospital, you are encouraged to contact the Joint Commission.
To report quality or safety concerns, contact:
Joint Commission on Accreditation
of Healthcare Organizations (JCAHO)
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
630-792-5000 or 800-994-6610
www.jcaho.org
Report a Complaint to JCAHO
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