At Alta Bates Summit Medical Center, we care about you and your family members and the quality of care you receive at our medical center. Your experience within our facilities is as important to us as the excellence of our medical team and the outstanding services we provide.
This section of our web site answers some of the frequently asked questions you may have in the event of a hospital stay, or when visiting a loved one at any of our three campuses; Alta Bates Campus and Herrick Campus in Berkeley, and Summit Campus in Oakland.
Alta Bates Summit Medical Center promotes and supports a patient and family centered approach to care delivered in a context sensitive to the importance of relationships. All hospitalized patients have the right to have visitors of their choice during their stay, unless visitation interferes with the well-being, rights or safety of others, or is not medically indicated in the patient’s care. Patients may receive visits from visitors of their choice. Patients also have the right to withdraw or deny consent to visitation at any time. Patients who lack capacity may receive visits from family, friends and other individuals. Alta Bates Summit Medical Center is committed to ensuring that all visitors enjoy full and equal visitation privileges consistent with patient preferences. Patients will be informed of these rights upon admission to the hospital.
Alta Bates Summit Medical Center will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religious creed, ancestry, medical condition, registered domestic partner status, age, sex, gender, sexual orientation, gender identity or expression, physical or mental disability (including pregnancy), genetic information, marital status, or any other basis prohibited by federal, state, or local law.
Browse these pages for maps and driving directions, inpatient information, visiting hours, cafeteria and food services, translation services, disabled services, and information about our gift shops.
If you have further facility-related questions that are not answered on our website, please call the main number for the appropriate campus, listed on our homepage.
We hope your visit with us exceeds your expectations.